Proofpoint unveiled an agentic AI solution for Human Communications Intelligence (HCI) claiming it as a significant advancement in how organisations detect, understand, and mitigate conduct and compliance risks in real-time, transforming digital communications governance (DCG) from post-incident compliance to AI-powered risk reasoning, detection, and prevention.
Source: 2025 Voice of the CISO Report, Proofpoint
A recent study of 1,600 global CISOs revealed that over one-third cite collaboration tools like Slack, Teams, and Zoom as their top concern for introducing organisational risk.
This surpasses concerns related to GenAI chatbots, perimeter devices, cloud storage, and even Microsoft 365. Traditional compliance teams have relied on connectors and archives that capture communications but offer limited AI-powered intelligence, leaving them ill-equipped to handle escalating insider threats, financial misconduct, and regulatory scrutiny.
Proofpoint’s Digital Communications Governance (DCG) portfolio introduces Human Communications Intelligence, powered by true agentic AI designed to reason, not just react. Unlike existing solutions that use AI to flag keywords or patterns, Proofpoint’s HCI interprets human intent, capturing and contextualising communications across more than 80 channels in real-time.
It uses Proofpoint’s Nuclei technology - intelligent agents autonomously assess conversations, flag risks as they emerge, and provide transparent reasoning for every action.
“Legacy connectors are merely proxies that pass content downstream, offering little intelligence,” stated Harry Labana, SVP & GM of Proofpoint’s DCG business.
Calling it a reimagining of capture by moving beyond simply collecting messages to interpreting and reasoning in real-time, he added that: "This transforms the world’s largest source of behavioral data—human conversations—into actionable intelligence that empowers compliance, legal, and security teams to prevent risk before it escalates.”
Key capabilities:
- Real-time communications intelligence: Proofpoint Capture, powered by Nuclei technology, ingests communication channels, including GenAI chatbots, mobile messaging, collaboration apps, social media, email, voice, and files, applying real-time reasoning.
- Explainable, cost-effective AI-powered supervision: Proofpoint Supervision analyses 100% of captured communications with advanced detection that understands tone, intent, shorthand, emojis, and even code snippets, across multiple languages. The result is up to a 90% reduction in long-tail noise, far greater precision, and significantly less manual review.
- Integrated, signal-driven risk prevention: Signals generated by Proofpoint’s Human Communications Intelligence agents integrate directly with Proofpoint Insider Threat Management (ITM), correlating communications-based risk indicators with user activity across endpoints.
By connecting what employees say with what they do, Proofpoint establishes the industry’s first real-time feedback loop, providing compliance and legal teams with a proactive shield and an auditable record of oversight.
