“The mobile ecosystem is diverse, with seemingly endless permutations of apps, exploits, operating systems, and device types. Detecting and removing threats and attacks can be difficult, let alone doing so with the user experience in mind,” said Katie Norton, research manager of DevSecOps and Software Supply Chain Security at IDC.
Fraud, malware and other attacks, combined with limited attack data and poor resolutions destroy the mobile experience. When cyberattacks happen, fire drills arise between cyber and support teams.
Triage, diagnosis and removing threats from mobile devices is extremely complex, time-consuming and challenging due to the immense diversity and dynamic nature of (a) mobile exploits, tools and malware, (b) mobile devices, (c) mobile operating systems (OS), (d) mobile networks and (e) other factors.
To make matters worse, many forms of malware can hide inside other mobile apps, and access mobile apps via accessibility, custom keyboards and other settings. What works to remove a threat on one mobile device, mobile OS and network will not work for a different threat on a different mobile device, mobile OS and network.
Appdome says its new Threat Resolution Centre enables mobile support teams to instantly identify mobile threats, generate context-specific resolution steps, and improve threat response for all stakeholders.
The scope, diversity, and sophistication of mobile threats are exploding. This, combined with the proliferation of malware, spyware and AI-based threats, means that the risk to mobile identity, data and transactions is higher than ever.
Legacy mobile app security, anti-fraud and other products don’t consider the user experience. When mobile attacks happen, mobile end users are typically locked out of their accounts and left confused, frustrated, and flying blind. Likewise, understanding, and troubleshooting mobile cyber-attacks and threats is complex, time-consuming and costly – for the mobile brand, enterprise and user.
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The new threat centre leverages the power of GenAI to provide real-time, context-specific, step-by-step guidance for end users to resolve threats and attacks on mobile devices quickly. This gives mobile support teams and end users the information they need to get past any attack fast.
It also shrinks the mobile attack surface by speeding the removal of mobile threats on end-user devices. Mobile support teams also realize a boost in productivity by delivering faster mean time to resolution (MTTR) and reducing the overall cost of threat response for all end users.
“We’ve been evaluating LLMs and GenAI as part of the threat response lifecycle since GenAI came on the scene,” said Tom Tovar, co-creator and CEO at Appdome. “Threat Resolution Centre leverages two innovations at Appdome – our new ThreatCode and Threat Resolution Agent - with GenAI to quickly synthesize massive amounts of unstructured data into step-by-step instructions that stop cyberattacks, malware and other threats on mobile end-user devices fast.”