Government CIOs should consider Gartner Inc.’s government technology trends for 2024 to enhance and improve citizen services.
“Escalating global turmoil, continual cyber threats, and the adoption of AI are putting increasing pressure on governments to meet citizen demands faster and more creatively than ever before,” said Todd Kimbriel, VP analyst at Gartner.
Adaptive security
Government CIOs can take advantage of new AI-powered adaptations and requirements for cybersecurity. By 2028, Gartner predicts the rise of multi-agent AI in threat detection and incident response from 5% to 70% of AI implementations.
Digital identity ecosystems
By 2026, Gartner predicts at least 500 million smartphone users will regularly make verifiable claims using a digital identity wallet. Digital identity systems will continue to expand into user authentication, unique citizen or organisation identifiers, and credential verification.
AI for decision intelligence
By 2026, Gartner predicts more than 70% of government agencies will use AI to aid decision-making. Government services will significantly improve through machine learning, analytics, and generative AI in the next two years.
Digital Platform Agility
Government organisations are increasingly adopting platform-based solutions, such as industry cloud and low-code application platforms that can provide efficiency in time and cost.
Programmatic data management
Gartner projects more than 60% of government organisations to increasingly prioritise business process automation investment by 2026, compared to 35% in 2022. Government leaders clamor to utilise systematic and scalable programmatic data management powered by automation and AI.