The 2024 Scams Impact Survey: Indonesia indicates that one in four consumers (23%) have fallen victim to scams involving RTP, a significant increase from 19% in 2023. This trend raises urgent concerns for security leaders and financial institutions tasked with safeguarding consumer trust.
Key insights
- Consumer trust vs. reality: Despite 93% of Indonesians expressing confidence in RTP security—well above the global average of 73%—the reality of rising scams presents a stark contrast. High-value losses, particularly those exceeding Rp 70 million (approximately USD $4,300), have escalated, now comprising 8% of reported scam incidents.
- Demand for enhanced fraud detection: The survey highlights that 56% of consumers believe improved fraud detection systems should be a priority for banks. This sentiment underscores the urgent need for financial institutions to strengthen their protective measures against increasingly sophisticated scams.
- Scams affecting community trust: With 66% of respondents reporting exposure to scam messages and 57% knowing someone who has been scammed, the emotional and financial toll on households is substantial. Dattu Kompella, FICO's managing director for Asia, notes, “The increasing financial and emotional impact of scams calls for immediate action from banks to mitigate risks.”
Proactive measures beeded
As RTP adoption continues to surge—with 99% of consumers having sent and 97% having received RTP—banks are well-positioned to play a pivotal role in combatting scams. The survey reveals that 70% of consumers would view their bank more favourably if it intervened in real-time to block suspected scam transactions.
Leveraging advanced technologies
To effectively combat these threats, banks must harness advanced technologies, such as AI-powered analytics and real-time customer engagement tools. These solutions can facilitate targeted warnings and automate protective measures, including enhanced authentication processes and transaction suspensions, thereby fortifying the RTP ecosystem against fraud.
As Indonesia's RTP landscape evolves, the need for robust scam prevention strategies is paramount. Financial institutions must prioritise consumer education and proactive engagement to maintain trust and safeguard against the rising tide of scams.